+1 (888) 623-6104 Toll-Free USA & Out of Office Hours

+1 (809) 550 7227 Office Hours 

+1 (888) 623-6104 TOLL FREE USA
+1 (809) 550 7227 Office Hours
+1 (888) 623-6104 Out of office hours

Working Hours: Mon to Sun 8:30 AM – 11 PM

Airport

What should I do if I can’t find you at the airport?

This is something that rarely happens (to not say ever). But in this case, don’t panic. The driver must be around, or in exceptional circumstances he must be trapped in traffic. But, again, this almost never happens, since we have vehicles at the airport for these kinds of circumstances. Anyways, give us a call and we’ll inform you right away. Please contact us to the follow number: Carmen 809-796-5565, Fanny 809-543-3550 or 809-796-5562.

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What happens if my flight is delayed or arrives earlier?

We monitor your actual arrival time, so don’t worry if you will arrive earlier or with delay, we will be waiting for you no matter how long your delay is.

We calculate the time you need to go through customs and luggage claim after your landing and estimate this time to be between 15 min and 1 hour.

If you will not be through customs and luggage claim within 90 minutes after your plane landed, please give us a call at (1) 809-796-5565 or (1) 809-796-5562.

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How to find prestige at the airport?

Upon arrival to Punta Cana International airport: If you have pre-paid the tourist card, look for the immigration express line on the right. If you have not pre-paid the Tourist Card, look for the line to purchase (Cost US$10.00 p/p, only USD cash is accepted) and continue through immigration and present the immigration agent with your tourist card and passport.

There are 2 Terminals A & B and we have flights arriving thru both terminals.

  1. If arriving thru TERMINAL A– there are two EXITS (A & B). We suggest you to take EXIT A located on your LEFT passing through the Tours Operators counters into the arrival hall. Please note that the LEFT exit (mark as A) is mainly used for individual and mass travelers. Prestige staff holding a sign with your name on it and the Prestige Logo will be waiting for you outside the exit.
  2. If arriving thru TERMINAL B– please look for Prestige staff that will be waiting for you there with a sign with your name on it with the Prestige logo.

After claiming luggage and clearing customs, please keep walking to the outside of the airport building and disregard all the people trying to sell transportation. PRESTIGE STAFF will welcome you outside with a sign with your name on it and a big smile!

If for any reason you cannot locate Prestige staff or for any other problems please call Fanny at 1-809-543-3550 or Carmen at 1-809- 796-5565.

Upon arrival at the Santo Domingo airport, before clearing immigrations, you will be required to purchase your tourist card. You can purchase this card before your trip online at https://www.dgii.gov.do/Tturistaweb/ and save up to one hour standing in line at the airport. (One per person [adults and children]).

After clearing immigrations and claiming luggage follow the signs corresponding to the exit, there will be a gateway for all visitors and locals leading to the outside, you will find a large number of people awaiting customers at the bottom of the ramp. Look for your Prestige driver who will be holding a sign with your name on it with the Prestige logo. Don’t be confused by all the other taxi and transfer companies.

If you cannot locate your driver or for any other problems please call Fanny at 809-543-3550 or Carmen at 809-796-5565.

Upon arrival at the La Romana Airport before clearing immigrations you will be required to purchase your tourist card. You can purchase this card before your trip online at https://www.dgii.gov.do/Tturistaweb/ and save up to one hour standing in line at the airport. (One per person [adults and children]).

After clearing immigrations and following the signs corresponding to the exit, there will be a gateway for all visitors and locals leading to the outside, you will find a large number of people awaiting customers at the bottom of the ramp. Look for your Prestige driver who will be holding a sign with your name on it with the Prestige logo.

Don’t be confused by all the other taxi and transfer companies. If you cannot locate your driver or for any other problems please call Fanny at 809-543-3550 or Carmen at 809-796-5565.

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