Clear answers for arrivals, luggage, booking, pickup timing, cancellations, and airport procedures.
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Before arriving at the airport to enter or leave the Dominican Republic, every traveler must complete the mandatory E-Ticket required by the General Immigration Office, the General Customs Office, and the Ministry of Public Health.
If something changes close to arrival, use the fastest contact path so Prestige can adjust the transfer correctly.
Use this section when you need to know where to meet Prestige, what happens if the flight timing changes, or what to do if you cannot immediately locate your driver.
Punta Cana: after immigration, baggage claim, and customs, walk outside and look for Prestige staff holding a sign with your name and the Prestige logo. Terminal A arrivals should use Exit A on the left near the tour operator counters when possible. Terminal B arrivals should look for the same Prestige sign outside the terminal. Santo Domingo and La Romana: after immigration and baggage claim, follow the exit to the outside meeting area and look for your Prestige driver with your name sign. Ignore other taxi or transfer sellers.
Prestige monitors your actual arrival time, so normal early arrivals and delays are already accounted for. The team estimates customs and luggage claim to take roughly 15 minutes to 1 hour after landing. If your party expects to remain inside the airport for more than 90 minutes after landing, contact Prestige on WhatsApp so the pickup timing can be updated correctly.
This is rare, but do not panic. The driver is usually nearby, and in unusual cases traffic may cause a short delay. Prestige keeps airport support in place for these situations. Contact +1 (809) 550-7227 on WhatsApp right away and the team will direct you immediately.
The original FAQ put strong emphasis on private transfers, vehicle sizing, payment clarity, and special-request planning. Those answers are preserved here.
All reservations are for private transfers. Your party will be the only passengers in the vehicle, which means no queues, no waiting for other travelers, and no extra stops unrelated to your booking.
Usually yes. Prestige supports thousands of drop-off locations and continues adding more. If you cannot find your destination in the booking flow, use the contact page and send the travel details. In most cases Prestige can still provide service and return a quote within 1 business day.
No. Prestige does not add extra fees for online credit card payments. The price shown in the booking flow is the price you pay.
Yes. The booking flow uses secure SSL encryption. Credit card details are entered on the bank's secure payment page rather than stored directly by Prestige. Personal information submitted through the site is protected through the same encrypted connection.
Each vehicle option is sized for a maximum luggage allowance. Make sure your selected vehicle is large enough for both passengers and luggage. If the reserved vehicle cannot safely accommodate the party and bags, an additional vehicle may be required on arrival.
Use the extra request area during booking to note oversized luggage, sports equipment, child seats, folding strollers, or folding wheelchairs. Battery-operated wheelchairs and mobility scooters should be flagged in advance through the contact page so the operations team can confirm the right vehicle setup.
Yes. Prestige confirms English-speaking support from drivers, although fluency can vary by person, and the live FAQ also states that in-vehicle Wi-Fi is available at no additional charge.
Yes. Prestige can coordinate large groups, and pet travel should be approved before booking. Hotel and private-address pickups are supported directly. Brief key-collection stops are possible when they stay within the same town or resort area and are approved in advance.
Online bookings are accepted until 24 hours before the planned transfer. For anything inside that window, contact Prestige by WhatsApp so the team can check availability manually. A booking is only confirmed once you receive confirmation from Prestige.
This section covers the questions travelers usually ask after booking but before the transfer actually happens.
Yes. Prestige states that you should receive a confirmation email within 24 hours of booking. If you do not see it, check your spam folder first. If it still does not arrive, email the operations team directly.
For hotel departures, the driver meets the group in the main lobby holding a Prestige sign with the lead passenger name. For private villas or apartments, the group should be waiting outside at the scheduled pickup time unless different instructions were confirmed in advance.
Prestige uses the actual flight information you provide and calculates the pickup time so you arrive at the airport at least two hours before departure. That timing should appear on the confirmation details.
Yes. If you need a company invoice, contact the team after purchase and they can prepare the required invoice documentation.
The live FAQ recommends bringing a printed copy of the emailed booking voucher for the driver, plus the usual travel essentials such as passport, phone, chargers or adapters, and flight documentation.
If the driver is not immediately visible, contact Prestige on WhatsApp. The support team can verify the driver's exact location and assist right away. Minor traffic delays are possible, so the driver is not considered late until 10 minutes after the scheduled time.
For airport pickups, the booking voucher contains the exact meeting instructions and the driver usually waits in the arrivals area after luggage claim and customs. For airport arrivals, the driver monitors the flight and waits up to 1 hour after landing. For departures, the agreed pickup point is usually the hotel lobby or the front of the private address.
Changes are possible when requested with enough notice, subject to availability. If your group is landing on different flights but wants one vehicle, the operations team should confirm the plan in advance. Questions about Dominican entry requirements should now be handled through the E-Ticket guide and direct support if your scenario is unusual.
No-questions-asked 100% refund if the flight is cancelled. Travelers may also receive a full refund when cancellation is made up to 24 hours before the scheduled service.
Time and date changes can usually be made free of charge when requested with enough notice. Short-notice or last-minute changes depend on vehicle availability and may require a rebooking fee.
Contact Prestige at [email protected], text or call +1 (809) 550-7227 on WhatsApp, or call +1 (888) 623-6104 toll-free in the USA.
