Before your trip Archives

Do I receive a confirmation email once I book?

Date: June 22, 2016 By Prestige Limousine Service Categories: No comments

Yes. You should receive a confirmation email within 24 hours. If you don’t see your confirmation email, be sure to check your junk/spam folder. If you don’t receive a confirmation email within 24 hours, please contact us by email at [email protected].

Where will I meet you at my hotel the day of my departure?

Date: June 22, 2016 By Prestige Limousine Service Categories: No comments

The driver will be at the lobby holding a PRESTIGE sign with your name on it, and in most cases you will see the vehicle with the PRESTIGE tag on it.

What time will you pick me up the day of my departure?

Date: June 22, 2016 By Prestige Limousine Service Categories: No comments

When you make the reservation put the flight info and actual time of your flight and we will calculate what time we need to pick you up at resort etc. with arrival at airport a minimum of two hours in advance of your flights departure. This will be on your confirmation. PLEASE PRINT OUT CONFIRMATION it will have info you need in the event of any problems.

I will need a company invoice. Can you provide me with one after purchase?

Date: June 23, 2016 By Prestige Limousine Service Categories: No comments

Yes. Please contact us and we can provide you with an EU VAT invoice.

Last minute booking?

Date: June 23, 2016 By Prestige Limousine Service Categories: No comments

Prestige-limousine-service.com accepts all online bookings up until 24 hours before your planned transfer. If you need a transfer within 24 hours, please give us a call or WhatsApp us at (1) 809-796-5565 or (1) 809-796-5562 and we will check our availability and do our best to provide the service. Until you get a confirmation email or WhatsApp from us you are not booked!!

What do I need to bring?

Date: June 23, 2016 By Prestige Limousine Service Categories: No comments

You will need to bring a printed copy of your emailed Booking Voucher with you to present to the driver upon arrival. Drivers will need to keep a copy of your Booking Voucher for their records. Also, don’t forget all your other travel essentials such as a passport, mobile phone, travel adaptors and plane tickets.

Where will the driver meet my party? Where is the meeting point?

Date: June 23, 2016 By Prestige Limousine Service Categories: No comments

From the airport
Specific details for where to meet your driver are provided on your Booking Voucher. In most cases, the driver will be waiting in the arrivals hall, after your party has collected their luggage and cleared customs. He/She will be holding a sign with the Lead Passenger name provided to us at the time of booking.
To the airport
If you are being collected from a hotel, the driver will meet your group in the hotel’s main lobby. If you are being collected from a private apartment or villa, please have your group waiting out front at the scheduled pick-up time. In other cases, please provide us with an address and specific details (plaza, square, landmark, etc.) of where you would like your group to be collected during the booking process.

How long will the driver wait for my party at the established meeting point?

Date: June 23, 2016 By Prestige Limousine Service Categories: No comments

Your driver will be monitoring your flight arrival time and will wait up until 1 hour after your flight has landed. If a member of your party gets held up at baggage claim or customs, please send one of your group members to meet and advise the driver.

For transfers to the airport, the driver will wait a maximum of 20 minutes after the pre-arranged pick-up time. If you fail to contact us via the 24 Hour Assistance Number within these established time limits, you may be left without recourse.

What if I can’t find my driver?

Date: June 23, 2016 By Prestige Limousine Service Categories: No comments

In the rare case that you cannot locate your driver, please give us a call at (1) 809-796-5565 or (1) 809-796-5562 and our Customer Service team will immediately assist you. Keep in mind that we do not consider drivers to be late until 10 minutes after the scheduled pick-up time to account for any unforeseen traffic or minor delays.

My travel details have changed. Can I modify my transfer details?

Date: June 23, 2016 By Prestige Limousine Service Categories: No comments

Yes. You may make changes anytime up to 24 hours before your scheduled transfer by sending an email to our Customer Service team at [email protected].
Modifications may be subject to approval and you will be responsible for the payment of any increase in the transfer price that results from the modification of the service.

I no longer need a transfer. Can I cancel my booking?

Date: June 23, 2016 By Prestige Limousine Service Categories: No comments

Yes you can cancel up to 12 hours before scheduled pick/up and receive a full credit to be used for future transfers which is valid for up to 12 months . Cancellations within 12 hrs receive no credit.

Time and date for the service may be changed, but will depend on vehicle availability and a USD$ 25 re-booking charge will be applied.

Terms and Conditions.

I have paid for my booking but have not yet received my Booking Voucher.

Date: June 23, 2016 By Prestige Limousine Service Categories: No comments

Booking Vouchers are processed quickly and sent shortly after receipt of payment. However, please allow up to 4 hours for our Customer Service team to process your booking and send your email confirmation.

If you haven’t received your Booking Voucher but feel that you should have, first be sure that our email hasn’t inadvertently been sent to your Spam/Junk email folder. You may also send us an email to [email protected] and include the email address where you would like us to resend the Booking Voucher.