+1 (809) 550-7227

Office Hours

+1 (888) 623-6104

Toll-Free USA & Out of Office Hours

Working Hours: Mon to Sun 8:30 AM – 11 PM

Before your trip

I have paid for my booking but have not yet received my Booking Voucher.

Booking Vouchers are processed quickly and sent shortly after receipt of payment. However, please allow up to 4 hours for our Customer Service team to process your booking and send your email confirmation.

If you haven’t received your Booking Voucher but feel that you should have, first be sure that our email hasn’t inadvertently been sent to your Spam/Junk email folder. You may also send us an email to [email protected] and include the email address where you would like us to resend the Booking Voucher.

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I no longer need a transfer. Can I cancel my booking?

Yes you can cancel up to 12 hours before scheduled pick/up and receive a full credit to be used for future transfers which is valid for up to 12 months . Cancellations within 12 hrs receive no credit.

 

Time and date for the service may be changed, but will depend on vehicle availability and a USD$ 25 re-booking charge will be applied.

 

Terms and Conditions.

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What if I can’t find my driver?

In the rare case that you cannot locate your driver, please give us a call at (1) 809-796-5565 or (1) 809-796-5562 and our Customer Service team will immediately assist you. Keep in mind that we do not consider drivers to be late until 10 minutes after the scheduled pick-up time to account for any unforeseen traffic or minor delays.

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How long will the driver wait for my party at the established meeting point?

Your driver will be monitoring your flight arrival time and will wait up until 1 hour after your flight has landed. If a member of your party gets held up at baggage claim or customs, please send one of your group members to meet and advise the driver.

For transfers to the airport, the driver will wait a maximum of 20 minutes after the pre-arranged pick-up time. If you fail to contact us via the 24 Hour Assistance Number within these established time limits, you may be left without recourse.

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Where will the driver meet my party? Where is the meeting point?

  • From the airport
    Specific details for where to meet your driver are provided on your Booking Voucher. In most cases, the driver will be waiting in the arrivals hall, after your party has collected their luggage and cleared customs. He/She will be holding a sign with the Lead Passenger name provided to us at the time of booking.

  • To the airport
    If you are being collected from a hotel, the driver will meet your group in the hotel’s main lobby. If you are being collected from a private apartment or villa, please have your group waiting out front at the scheduled pick-up time. In other cases, please provide us with an address and specific details (plaza, square, landmark, etc.) of where you would like your group to be collected during the booking process.
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What do I need to bring?

You will need to bring a printed copy of your emailed Booking Voucher with you to present to the driver upon arrival. Drivers will need to keep a copy of your Booking Voucher for their records. Also, don’t forget all your other travel essentials such as a passport, mobile phone, travel adaptors and plane tickets.

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Last minute booking?

Prestige-limousine-service.com accepts all online bookings up until 24 hours before your planned transfer. If you need a transfer within  24 hours, please give us a call or WhatsApp us at (1) 809-796-5565 or (1) 809-796-5562 and we will check our availability and do our best to provide the service. Until you get a confirmation email  or WhatsApp from us you are not booked!!

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