Booking confirmation
After your reservation and payment are completed, you receive an email confirmation / booking voucher to the address provided during booking. The voucher confirms your service details: pickup date and time, pickup and drop-off locations, vehicle type, passenger count, and the total amount charged in Dominican Pesos (RD$ / DOP).
When the service is delivered
The transportation service is delivered on the date and time scheduled in your confirmed booking. Your chauffeur arrives at the agreed pickup location for the reserved trip. For airport arrivals, our driver meets you after you clear immigration and baggage claim, following the meet-and-greet details in your voucher.
What you receive
- An email booking confirmation / voucher after payment.
- The reserved vehicle with a professional chauffeur at the scheduled time and place.
- Customer support before and during your trip via phone, WhatsApp, or email.
Changes and cancellations
Schedule changes and cancellations are handled according to our booking terms. Time and date changes are subject to vehicle availability and may carry a re-booking charge. For full details, see our Terms and Conditions.
Pricing and currency
All service charges are billed in Dominican Pesos (RD$ / DOP). Card payments are processed securely through AZUL (Banco Popular) with 3D Secure. See our Payment Security Policy.